Where should I start if I am brand new?

Read the Getting Started collection, then configure DNS and SSL using the Hosting Setup articles. Each guide links to the next step so you are never guessing.

How do I search the knowledge base?

Use the search bar on this page or inside the client area knowledge base. Filters narrow results by product line and difficulty.

What if an article is outdated?

Click “No” on the feedback widget or email support@mukdi.com with the URL. We update screenshots within five business days when interfaces change.

Can I suggest a new tutorial?

Yes — open a ticket tagged Documentation Request. Popular suggestions get prioritized on the editorial calendar.

Are video walkthroughs available?

Select categories include embedded Loom or YouTube guides. Transcripts are provided for accessibility compliance.

How do I escalate when self-service fails?

Open a ticket referencing the article you followed. Engineers see your steps and can jump in without repeating basic questions.

Is multilingual help offered?

Core articles publish in English first. High-traffic guides are translated into Urdu and Arabic quarterly based on customer demand metrics.

Can I download PDFs for offline reading?

Enterprise customers may request quarterly PDF bundles under NDA. Standard accounts should bookmark live URLs to receive automatic updates.

HELP CENTER

How Can We Help You Today?

Find hosting help center articles, DNS walkthroughs, and billing explainers — or jump straight to a human through the client area.

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SELF-SERVE + HUMANS

Search the knowledgebase first — we are one click away if you are stuck

Articles here are curated in our CMS and updated as products evolve. If you need hands-on help, open a ticket, email support@mukdi.com, or call / WhatsApp +1 206-803-7137 for a faster loop on urgent issues.